Delivery:

All items dispatched by us are sent using Royal Mail. Keepsake items are sent using Royal Mails 2nd signed for service.

We are unable to accept responsibility for items once they have been dispatched. 

 

Returns, refunds and exchanges:

If an item arrives damaged or its not the item(s) you ordered please inform us within 7 days of receipt to arrange a replacement or refund. If we are not informed within 7 days that you have received a faulty/ incorrect item we reserve the right to refuse a refund. 

 

For keepsakes and other personalised items we are unable to issue refunds or exchanges unless the item is faulty or incorrect. Where there is no fault with the item but you are unhappy with the appearance we may agree to alter the product for an agreed fee and postage to and from us must be covered by the customer. On return please obtain proof of purchase. ​

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For further information and our Returns policy, please take a look at our Terms & Conditions.

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